Cassie is a General Partner at Primary Venture Partners, where she invests in startups disrupting the B2B P&L and leads the firm's operating team, helping founders scale from seed to Series A and well beyond. She began her career as a tech analyst on Wall Street before spending 15 years as a GTM operator-most recently as CRO at Sailthru (Series B to PE exit) and overseeing a $200M+ martech roll-up at Marigold. A fixture in NY tech since 2006, Cassie graduated from Duke University and has an MBA from the The Tuck School of Business at Dartmouth.

VP CUSTOMER GROWTH, QUIQ

Ejieme Eromosele is VP of Customer Growth at Quiq, where she leads revenue growth through customer retention, expansion, and advocacy. Previously, Ejieme served as GM of EMEA at Quiq, overseeing go-to-market across sales, marketing, and customer success. She also held leadership roles at Snaps (acquired by Quiq) and The New York Times, where she launched the company's first-ever customer experience function. She is the Founder of Success in Black, a community championing DEI in Customer Success, and a co-author of The Customer Success Talent Playbook. Ejieme is also an angel investor and startup advisor backing early-stage companies across consumer tech, B2B SaaS, and the creator economy.

CO-FOUNDER & PRESIDENT, SIENA AI

Lisa Popovici is Co-founder and President of Siena AI, an autonomous customer service platform that uses generative AI to deliver empathetic, human-like customer interactions at scale. A Forbes 30 Under 30 honoree, Lisa has spent nearly two decades building products at the intersection of e-commerce, customer experience, and conversational technology. Previously, Lisa co-founded Cartloop, an SMS marketing platform that helped e-commerce brands recover abandoned carts and drive customer engagement through personalized conversations. She scaled the company to a successful acquisition by ActiveCampaign in 2022. Lisa is also an active angel investor in early-stage startups.

CHIEF CUSTOMER OFFICER, CLARI

Allison Carroll is Chief Customer Officer at Clari, where she leads a global post-sales organization across professional services, technical support, customer success, and account management. With 25+ years in enterprise software, she brings a track record of scaling businesses globally through operational excellence and deep customer empathy. Previously, as SVP of Customer Sales & Success at Avalara, Allison led a $775M P&L and 750+ team members, helping double ARR from $500M to $1B. At IBM, she spent nearly two decades in progressive leadership roles, ultimately overseeing $2B in cloud services as VP of Customer Expansion & Success for IBM Cloud, Data & AI.

CCO & CEO, GROWTH MOLECULES

Sabina M. Pons is the CEO & CCO of Growth Molecules, a management consulting and technology firm that specializes in the protection and growth of recurring revenue. Known for her expertise in customer success, and data-driven lifecycle design across all post-sales functions, Sabina has helped hundreds of companies transform their operations and revenue outputs. She joins the Board of Advisors bringing strategic insight, operational rigor, and a track record of accelerating recurring-revenue performance.

SVP GLOBAL CUSTOMER SUCCESS, 6SENSE

Jeannine Crispino is Senior Vice President of Global Customer Success at 6sense, where she has spent nearly eight years rising through progressive leadership roles. With 15+ years in customer success and account management, she brings deep expertise in scaling CS organizations and driving retention and expansion for enterprise customers. Prior to 6sense, Jeannine served as Director of Customer Success at Persado, where she owned the East Enterprise customer portfolio across retail and travel verticals and helped build out the account management and CS team. Earlier in her career, she held customer success leadership roles at Oracle and Responsys (acquired by Oracle for $1.5B), where she was recognized as a President's Club honoree.