Success Amplified:
At The Top
A private executive forum for 120 women
leading Post-Sales Organizations
Wednesday March 25th • 1:30pm-8:30pm • The Malin, Chelsea, NYC
A half-day event for Senior Directors, VPs, and C-suite leaders across Customer Success, Support, and Revenue Operations. By application only.
What to expect
Peer-level conversation with leaders operating at your level
Every conversation is shaped by lived experience - not theory, frameworks, or recycled best practices.
Executive Roundtables Curated by Role & Industry
Join moderated discussions with peers navigating the same decisions, pressures, and trade-offs you are.
Supper-Club Style Leadership Dinner & Drinks Reception
An elegant group dinner to close the day - with intimate tables, delicious food and conversations worth lingering over.
Join leaders from
Who you’ll be sitting beside:
Snr Directors, VPs, and C-suite leaders across:
Customer Success
Customer Support
Customer & Revenue Operations
Industries:
SaaS & Tech • Enterprise & Public Companies • High-Growth Organizations
Every attendee is vetted to ensure shared context, seniority, and relevance.
Event Partners
Agenda
A half-day, intentionally designed for senior leaders.
The afternoon includes a keynote and executive panel, followed by small, curated roundtables where leaders can go deeper on the challenges they’re actively navigating. The experience closes with a supper-club-style dinner, allowing meaningful conversations to continue in a relaxed, intimate setting.
1:30pm — Arrival, coffee & light bites
2:00pm — Keynote:
Cassie Young: The 4 Traits of the top 1% Executives
3:00pm — Executive Panel:
Teresa Anania, CCO @ Sophos
Lisa Popovici CEO @ Siena AI
Ejieme Eromosele VP Customer Growth @ Quiq
CRO : To be announced soon
3:45pm — Break
4:30pm — Executive Roundtables:
9 simultaneous executive roundtable discussions on various topics centered around:
AI Programs & How to Improve AI Adoption in your teams
Aligning CS, Support & Revenue Functions In the face of AI
Retaining & Developing Talent
Navigating re-orgs and leadership changes
Evolving from retention-focused to growth-focused CS
Proving CS's impact on revenueto my exec team / board
& More
Meet your hosts below.
6:30pm — Supper Club-style Dinner & Networking:
3 course banquet-style meal with peers to continue the great conversations from the roundtables.
8:30pm — Event Ends
Meet the speakers
Cassie Young
GENERAL PARTNER
KEYNOTE
Cassie is a General Partner at Primary Venture Partners, where she invests in startups disrupting the B2B P&L and leads the firm's operating team, helping founders scale from seed to Series A and well beyond. She began her career as a tech analyst on Wall Street before spending 15 years as a GTM operator-most recently as CRO at Sailthru (Series B to PE exit) and overseeing a $200M+ martech roll-up at Marigold. A fixture in NY tech since 2006, Cassie graduated from Duke University and has an MBA from the The Tuck School of Business at Dartmouth.
Ejieme Eromosele
VP CUSTOMER GROWTH
PANELIST
Ejieme Eromosele is VP of Customer Growth at Quiq, where she leads revenue growth through customer retention, expansion, and advocacy. Previously, Ejieme served as GM of EMEA at Quiq, overseeing go-to-market across sales, marketing, and customer success. She also held leadership roles at Snaps (acquired by Quiq) and The New York Times, where she launched the company's first-ever customer experience function. She is the Founder of Success in Black, a community championing DEI in Customer Success, and a co-author of The Customer Success Talent Playbook. Ejieme is also an angel investor and startup advisor.
Teresa Anania
CHIEF CUSTOMER OFFICER
Teresa has over 25 years of experience in customer experience and sales leadership across public and private sectors, excelling in both direct and indirect sales channels. She has driven value creation, led customer success, support, professional services, sales, product management, operations, and marketing.
She specializes in scaling post-sales customer engagement for enterprise, commercial, and volume segments, delivering significant ROI and driving revenue.
She was previously CCO at Zendesk. Prior to Zendesk, she was Snr Director, Customer Success at Autodesk, and COO at Algor. She holds an MBA, Finance and Info Tech, and a BSc, double major in Accounting and Info Tech from Duquesne University. She also serves as a Public Board Independent Director for On24.
Lisa Popovici
CO-FOUNDER & PRESIDENT
PANELIST
Lisa Popovici is Co-founder and President of Siena AI, an autonomous customer service platform that uses generative AI to deliver empathetic, human-like customer interactions at scale. A Forbes 30 Under 30 honoree, Lisa has spent two decades building products at the intersection of e-commerce, customer experience, and conversational technology. Previously, Lisa co-founded Cartloop, an SMS marketing platform that helped e-commerce brands recover abandoned carts and drive customer engagement through personalized conversations. She scaled the company to a successful acquisition by ActiveCampaign in 2022.
Malin Skoglund
VP CUSTOMER SUCCESS
ROUNDTABLE HOST
Malin Skoglund is VP of Customer Success, Americas at Planhat, where she also hosts the Customer Success Channel podcast. With 15 years of experience scaling SaaS businesses across global markets, she brings deep expertise in both sales and post-sales leadership. Before Planhat, Malin spent nearly a decade at Meltwater, rising to Vice President where she oversaw a $50M+ ARR portfolio and a 100+ person team across six countries—playing a key role in the company's growth to $400M+ ARR and its subsequent IPO. Originally from Sweden, Malin now lives in New York City.
Jeannine Crispino
SVP GLOBAL CS
ROUNDTABLE HOST
Jeannine Crispino is Senior Vice President of Global Customer Success at 6sense. With 15+ years in customer success and account management, she brings deep expertise in scaling CS organizations and driving retention and expansion for enterprise customers. Prior to 6sense, Jeannine served as Director of Customer Success at Persado, where she owned the East Enterprise customer portfolio across retail and travel verticals and helped build out the account management and CS team. Earlier in her career, she held customer success leadership roles at Oracle and Responsys (acquired by Oracle for $1.5B), where she was recognized as a President's Club honoree.
Elyse Mankin
HEAD OF SUPPORT
ROUNDTABLE HOST
Elyse Mankin is the Head of Support at Attio, the AI-native CRM built for modern GTM teams. With over a decade of experience in B2B SaaS customer support, she specializes in building and scaling high-performing teams from the ground up. Ex-Help Scout, where she honed her expertise in creating customer-centric support teams that drive both customer delight and business growth.
Allison Skidmore
CHIEF CUSTOMER OFFICER
ROUNDTABLE HOST
Allison is a dynamic and motivational leader with a proven track record building and optimizing business retention and driving transformation to stay ahead of the curve. She establishes close partnerships with cross functional teams, brings the organization together around one vision and strategy and effectively measures and drive business performance. Allison has exceeded revenue and customer satisfaction targets in both corporate and startup SAAS businesses as well as managed through several acquisitions and organisational restructures with a focus on people led transformation.
She is passionate about entrepreneurship, team-building, organisational change, as well as diversity and inclusion.
Sarah Kiley
CHIEF SALES OFFICER
ROUNDTABLE HOST
Sarah Kiley is Chief Sales Officer at ChurnZero. A growth-focused revenue executive with nearly two decades of experience, she has built and scaled integrated sales and customer success organizations that drive both new logo acquisition and retention-led expansion in high-growth SaaS environments.
Prior to ChurnZero, Sarah spent over a decade at Parchment, playing a key leadership role in scaling the company from $10M to $100M+ in revenue. As General Manager of the K12 and New Markets business units, she led the full commercial engine-including sales and customer success-with P&L accountability, aligning go-to-market execution to measurable customer outcomes and long-term enterprise value.
Sabina Pons
CCO & CEO
ROUNDTABLE HOST
Sabina Pons is CEO and Chief Customer Officer of Growth Molecules, where her global team helps enterprise and mid-market B2B tech companies protect and grow revenue through customer-centric, AI-powered strategies. A seasoned executive and trusted advisor, she’s known for turning customer success into a scalable growth engine. With her husband, she navigates the school-aged shuffle, and soccer saturdays.
Taylor Johnston
SNR DIRECTOR, STRATEGIC ADVISORY SERVICES
ROUNDTABLE HOST
Taylor Johnston is a results-driven leader in Customer Success with over a decade of experience building and scaling CS teams in high-growth SaaS environments. As a revenue-focused leader, she served as Global VP of Customer Success at Salesloft, COMPLY, and Vitally, transforming CS operations and scaling post-sales functions while driving retention and expansion outcomes. As Senior Director of Strategic Advisory Services at Gainsight, Taylor partners with organizations to refine their CS strategies, empowering executives to make data-driven decisions and tie CS functions to bottom line impact.
Page Bullington
VP AND GLOBAL MANAGING DIRECTOR CUSTOMER SUCCESS
ROUNDTABLE HOST
Page Bullington is Vice President and Global Managing Director of Customer Success at Blackbaud, where she leads global CS teams focused on helping customers maximise value, supporting renewals, managing executive relationships, and shaping vertical strategy.
Previously, she served as President and General Manager of Blackbaud’s Healthcare and Foundation solutions, driving sales and go-to-market strategy. Since joining Blackbaud in 2007 as a strategic fundraising consultant, she has held several senior roles including Director of Professional Services and Support and Director of Solution Management and Marketing.
Page holds a Master of Public Administration from the College of Charleston (nonprofit management) and a BA in English Literature from the Honors College of Winthrop University.
Aicha Bah Gersing
VP CUSTOMER SUPPORT
ROUNDTABLE HOST
As a seasoned leader with over 10 years of experience in support leadership roles within recurring revenue software and cloud businesses, I am dedicated to driving exceptional customer experiences and building high-performance teams. Currently serving as the Vice President of Support at GitHub, I am responsible for overseeing the full spectrum of support offerings, from free to enterprise tiers.
I lead a global team of over 200 professionals spanning various support functions, ensuring round-the-clock assistance for GitHub's diverse user base. With a focus on operational excellence and efficiency, I drive a data-driven culture while prioritizing customer satisfaction and team development.
What previous attendees said
“WoCS consistently curates leaders who take client success seriously and create space for real conversation…It was one of the few leadership events I’ve attended where the energy stayed focused on learning, exchanging ideas, and building genuine connections - without any pitching.”
Aria Began, VP Customer Success, Madhive
“You put on a wonderful event. I have heard multiple comments from vendors and attendees that went back to their teams and said great things about the venue, the content, the networking and the fact that everyone was engaged and not on their phones!"
Cameron Marijosius, Chief Customer Officer, Omnigo
“This was an incredible event that far exceeded my expectations. The format of the fireside chats and panels made the conversations feel unrehearsed (in the best way) and authentic, it was easy to stay engaged and the questions from the audience were a great balance. Will definitely be back next year and recommend it to others!”
Brooke Candee, Director of Renewal Sales, Cloudflare
We surveyed over 100 leaders and this is what they said
Said noise, pitching, and lack of curation is why they stop showing up to events
87%
94%
Said being around women at their level changes the quality of the conversation
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This event is designed for women at Director level and above — Directors, Senior Directors, VPs, SVPs, Heads of, CCOs — working in Customer Success, Support, Account Management, Onboarding, CX, RevOps, or related post-sales functions.
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To protect the quality of conversation and ensure shared context across the room. Applications help us curate a peer-level experience where every attendee is operating at a similar level and navigating comparable challenges.
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This is not a conference. There are no expo halls, vendor pitches, or back-to-back sessions. The format is intentionally small and focused, prioritising depth, relevance, and peer-led conversation over scale.
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Roundtables are thoughtfully curated by role, industry, and shared challenges. Each table is moderated by a senior leader and guided by focused prompts to ensure meaningful, relevant discussion for everyone involved.
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We are working with a select few vendors to make this day possible. But, there are no booths or sales pitches. Only real converstaion.
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Your ticket includes access to all programming, light refreshments on arrival, the keynote and panel sessions, executive roundtables, and a hosted supper-club-style dinner.
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Yes. We consider seniority based on scope, responsibility, and leadership context — not title alone.
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If you can no longer make it, your ticket will be transferable to someone who meets our guidelines but not refundable. Please get in touch if you’d like to arrange this.
