Success Amplified:
At The Top
Ops Accelerator
A private executive forum for 120 women
leading Post-Sales Organizations
Wednesday November 4th • 1:30pm-8:30pm • San Francisco
A half-day event for Senior Directors, VPs, and C-suite leaders across Customer Success, Support, and Revenue Operations. By application only.
What to expect
Peer-level conversation with leaders operating at your level
Every conversation is shaped by lived experience - not theory, frameworks, or recycled best practices.
Executive Roundtables Curated by Role & Industry
Join moderated discussions with peers navigating the same decisions, pressures, and trade-offs you are.
Supper-Club Style Leadership Dinner & Drinks Reception
An elegant group dinner to close the day - with intimate tables, delicious food and conversations worth lingering over.
Join leaders from
Who you’ll be sitting beside:
Snr Directors, VPs, and C-suite leaders across:
Customer Success
Customer & Revenue Operations
Customer Support
Industries:
SaaS & Tech • Enterprise & Public Companies • High-Growth Organizations
Every attendee is vetted to ensure shared context, seniority, and relevance.
Event Partners
Agenda
A half-day, intentionally designed for senior leaders.
The afternoon includes a keynote and executive panel, followed by small, curated roundtables where leaders can go deeper on the challenges they’re actively navigating. The experience closes with a supper-club-style dinner, allowing meaningful conversations to continue in a relaxed, intimate setting.
1:30pm — Arrival, coffee & light bites
2:00pm— Fireside Chat: Sangeeta Chakraborty, CRO, Amagi & Amy Hsuann, CCO, Miro
3:00pm — Executive Panel:
Sasha Anderson, Global Head of CX, Canva
Ozge Tuncel Ozcan, CRO, Forter
Emily Haahr, CCO, Plaid
3:45pm — Break
4:30pm — Executive Roundtables
6:30pm — Supper Club-style Dinner & Networking
3 course banquet-style meal with peers to continue the great conversations from the roundtables.
8:30pm — Event Ends
Meet the speakers
Sangeeta Chakraborty
CHIEF REVENUE OFFICER
FIRESIDE CHAT GUEST
Sangeeta is Chief Revenue Officer at Amagi, an Emmy-winning, publicly listed cloud-native platform powering the modern video economy. She leads global GTM across Sales, Marketing, Customer Success, Business Development, and Operations.
At Miro, she joined as CCO to lead the customer experience for 60 million users including 99 of the Fortune 100, before being promoted to CRO to lead a 600-person global GTM team.
Prior to Miro, Sangeeta held senior revenue and customer leadership roles at Okta, Checkr, Ayasdi (acquired by SymphonyAI), and VMware.
Sangeeta holds an MBA from UC Berkeley's Haas School of Business and a BS in Computer Science from NIT Warangal.
Sasha Anderson
GLOBAL HEAD OF CX
EXECUTIVE PANELIST
Sasha is the Global Head of Customer Experience at Canva, where she leads the company’s end-to-end post-sales motion. A revenue executive with deep expertise in scaling B2B SaaS organizations, she is known for building high-performing teams and operationalizing customer value.
She began her career in consulting at EY before joining PCOR as an early employee, where she spent nearly a decade helping scale the business from $20M to over $1B in revenue. During her tenure. Sasha held leadership roles across Revenue Operations and Customer Success, ultimately retaining and expanding a $400M book of business.
Jen Weaver
CUSTOMER SUCCESS MANAGER
ROUNDTABLE HOST
Jen is a B2B SaaS CS pro at OnRamp with 10+ years of customer success experience at high-growth companies, known for turning escalations into loyalty and building onboarding playbooks that scale. Outside of her day job, she's a podcast host, avid paddleboarder, and aspiring francophone.
Emily Haahr
CHIEF CUSTOMER OFFICER
EXECUTIVE PANELIST
Emily is currently CCO at Plaid, a data network that powers the tools millions of people rely on to live a healthier financial life. Prior to her current role, Emily was Plaid's Head of Customer Success and has also served as VP of Global Support at HubSpot.
Ozge Tuncel Ozcan
CHIEF REVENUE OFFICER
EXECUTIVE PANELIST
Ozge Tuncel Ozcan is currently the Chief Revenue Officer at Forter, where she is responsible for go-to-market teams and operations.
Prior to Forter, she built all post-sales functions at Instabase, an AI based platform servicing top banks, insurance and government agencies. Previously, she was the VP of Customer Success and Sales Development at MongoDB [MDB] from 2014 to 2020 during which she built from scratch and led customer operations across North America, EMEA, and APAC. She was previously a consultant with McKinsey & Company, where she engaged with financial services clients on their strategic technology matters. Ozge holds a B.S. in Computer Science from Bogazici University, Turkey, and an MBA from the Wharton School of Business.
Deepali Jaim
FOUNDER
ROUNDTABLE HOST
Deepali is the founder of Wavelength, which is building the first agentic platform for scaled customer success, a system that continuously understands customer behavior deeply, surfaces risks and opportunities, and proactively guides users toward successful adoption through right-time intervention. Outside of work, she can be found biking around the city in search of the best view, and slowly working her way through every coffee shop in San Francisco.
Elyse Mankin
HEAD OF SUPPORT
ROUNDTABLE HOST
Elyse Mankin is the Head of Support at Attio, the AI-native CRM built for modern GTM teams. With over a decade of experience in B2B SaaS customer support, she specializes in building and scaling high-performing teams from the ground up. Ex-Help Scout, where she honed her expertise in creating customer-centric support teams that drive both customer delight and business growth.
Hillary Curran
HEAD OF CUSTOMER INNOVATION & AI ENABLEMENT
ROUNDTABLE HOST
Hillary Curran is Head of Customer Innovation & AI Enablement at Guru, where she has spent 9+ years building and evolving the post-sales organization from the ground up across implementation, support, solution engineering, customer education, and customer success. Over 4,000+ customer conversations have given her a practitioner-level perspective on how knowledge, AI, and organizational change actually intersect in enterprise environments. She runs Guru's Innovation Partner Program, a cohort-based research and enablement initiative built around real customer experimentation with AI. She co-authored The Knowledge Accuracy Gap with CEO Rick Nucci, and is currently researching the adoption and impact of agentic AI on the enterprise with the Linux Foundation. Prior to Guru, her career spanned community organizing, nonprofit work, education, and healthcare.
Ann Chan
CO-FOUNDER
ROUNDTABLE HOST
Ann Chan is the Co-Founder of Berry (YC W23), the AI NRR agent for Enterprise SaaS that drives renewals and expansion across the customers post-sales teams can’t fully cover today to unlock 2pp+ NRR. She partners with forward-thinking revenue and CS leaders to reimagine how to defend GRR and grow NRR in the AI era.
Amy Hsuan
CCO
FIRESIDE CHAT HOST
Amy Hsuan is the Chief Customer Officer at Miro, the AI Innovation Workspace. She leads the company’s customer success, renewals and support teams - all with a singular mission: ensuring customers realize the full value of their investment in Miro. A champion of growth through cross-functional collaboration, Amy drives strategy and execution across teams that shape the end-to-end customer journey.
Prior to Miro, she spent seven years at The Boston Consulting Group, where she advised Fortune 500 companies on innovation and growth strategies.
Amy holds an MBA from The Wharton School and an MA in Journalism from the SI Newhouse School of Public Communications. She brings a blend of analytical rigor and storytelling to every facet of her leadership.
What previous attendees said
“WoCS consistently curates leaders who take client success seriously and create space for real conversation…It was one of the few leadership events I’ve attended where the energy stayed focused on learning, exchanging ideas, and building genuine connections - without any pitching.”
Aria Began, VP Customer Success, Madhive
“You put on a wonderful event. I have heard multiple comments from vendors and attendees that went back to their teams and said great things about the venue, the content, the networking and the fact that everyone was engaged and not on their phones!"
Cameron Marijosius, Chief Customer Officer, Omnigo
“This was an incredible event that far exceeded my expectations. The format of the fireside chats and panels made the conversations feel unrehearsed (in the best way) and authentic, it was easy to stay engaged and the questions from the audience were a great balance. Will definitely be back next year and recommend it to others!”
Brooke Candee, Director of Renewal Sales, Cloudflare
We surveyed over 100 leaders and this is what they said
87%
Said noise, pitching, and lack of curation is why they stop showing up to events
94%
Said being around women at their level changes the quality of the conversation
"Thank you so much for organizing At The Top! It was truly the best and most valuable event of its kind I've been to. It sets the standard for what I want out of this kind of gathering: real conversations with peers at my level about the business reality, and concrete advice for navigating it. Thank you for creating this space - I'm already buzzing for the next one."
Jamie Wernet, Senior Director Enterprise Services & Success
-
This event is designed for women at Director level and above — Directors, Senior Directors, VPs, SVPs, Heads of, CCOs — working in Customer Success, Support, Account Management, Onboarding, CX, RevOps, or related post-sales functions.
-
To protect the quality of conversation and ensure shared context across the room. Applications help us curate a peer-level experience where every attendee is operating at a similar level and navigating comparable challenges.
-
This is not a conference. There are no expo halls, vendor pitches, or back-to-back sessions. The format is intentionally small and focused, prioritising depth, relevance, and peer-led conversation over scale.
-
Roundtables are thoughtfully curated by role, industry, and shared challenges. Each table is moderated by a senior leader and guided by focused prompts to ensure meaningful, relevant discussion for everyone involved.
-
We are working with a select few vendors to make this day possible. But, there are no booths or sales pitches. Only real converstaion.
-
Your ticket includes access to all programming, light refreshments on arrival, the keynote and panel sessions, executive roundtables, and a hosted supper-club-style dinner.
-
Yes. We consider seniority based on scope, responsibility, and leadership context — not title alone.
-
If you can no longer make it, your ticket will be transferable to someone who meets our guidelines but not refundable. Please get in touch if you’d like to arrange this.
Frequently Asked Questions
