Success Amplified: At The Top, Ops Accelerator
A private executive forum for 120 women leading Post-Sales Organizations
Wednesday November 4th • 1:00pm-8:30pm • San Francisco
A half-day event for Senior Directors, VPs, and C-suite leaders across Customer Success, Support, and Revenue Operations. By application only.
What to expect
Peer-level conversation with leaders operating at your level
Every conversation is shaped by lived experience - not theory, frameworks, or recycled best practices.
Executive Roundtables Curated by Role & Industry
Join moderated discussions with peers navigating the same decisions, pressures, and trade-offs you are.
Supper-Club Style Leadership Dinner & Drinks Reception
An elegant group dinner to close the day - with intimate tables, delicious food and conversations worth lingering over.
Who you’ll be sitting beside:
Snr Directors, VPs, and C-suite leaders across:
Customer Success
Customer & Revenue Operations
Account Management
Industries:
SaaS & Tech • Enterprise & Public Companies • High-Growth Organizations
Every attendee is vetted to ensure shared context, seniority, and relevance.
Event Partners
Agenda
A half-day, intentionally designed for senior leaders.
The afternoon includes a keynote and executive panel, followed by small, curated roundtables where leaders can go deeper on the challenges they’re actively navigating. The experience closes with a supper-club-style dinner, allowing meaningful conversations to continue in a relaxed, intimate setting.
1:00 PM – Arrival & welcome refreshments
1:50 PM – Fireside chat: “Stop Saying Post-Sales: Does the CCO role survive the shift to revenue?”
Speakers:
Amy Hsuan, CCO, Miro
Sangeeta Chakraborty, CRO, Amagi
What we’ll cover: The language and metrics we've inherited in CS no longer match how the business works. CS is being pulled into revenue, "post-sales" implies a handoff customers never experience, and "keeping customers happy" was never the real job. A sitting CCO (Miro) and a CRO who used to run CS (Amagi) open At The Top SF with the conversation every CS and Revenue leader should be in - covering the "post-sales" problem, happiness vs. value, and whether the CCO role survives.
3:00 PM – Leadership Panel & Q&A: “Merged, Automated, Amplified - Rebuilding the Post-Sales Org for the AI Economy”
Speakers:
Sasha Anderson, Global Head of CX, Canva
Ozge Tuncel Ozgan, CRO, Forter
Emily Haahr, CCO, Plaid
Christine Hou, SVP Revenue Operations, Samsara
What we’ll cover: When customers pay for outcomes, post-sales stops being a cost center and becomes a core revenue engine - and the org chart, the roles, and the role of AI all get rewritten. Four leaders running post-sales and revenue at scale (Canva, Forter, Plaid, Samsara) on the new roles emerging, whether sales and post-sales should merge, and how they're using AI to amplify their teams while measuring ROI and protecting customer trust.
4:15 PM – Closed Room Roundtables (pre-seated small group discussions facilitated by a CS/Revenue Leader) on topics including
The CSM of 2027: outcome architect, not product expert
How to decide what your agents do and what your people keep
How to grow retention without growing the team
How to prove CS value when the AI can't prove its own
The end of the seat: what CS looks like after SaaS
How to onboard, adopt and retain when your end user is an agent
How to rebuild the post-sales team for a hybrid human-plus-agent org
How to win the renewal when the competitor is AI-native
How to run support when the agent handles 80% of tickets
Fix the data first: how to make AI work on the CRM you actually have
5:40 PM – Speed networking hour (Three 20-minute rotations at hosted tables, each built around a topic the host has chosen. Pick the conversations you're most keen on and move between them as we call time.)
7:05 PM – Banquet Style Dinner
8:05 PM – Dessert bar & drinks in the outside lounge
8:30 PM – Event Ends
Meet the speakers
Jen Weaver
CUSTOMER SUCCESS LEADER
ROUNDTABLE HOST
Janeen France
CHIEF CLIENT OFFICER
ROUNDTABLE HOST
Nikki Stephens
SENIOR DIRECTOR CUSTOMER SUCCESS
ROUNDTABLE HOST
Pooja Raman
HEAD OF SCALED CUSTOMER SUCCESS
ROUNDTABLE HOST
Emily Haahr
CHIEF CUSTOMER OFFICER
EXECUTIVE PANELIST
Ozge Tuncel Ozcan
CHIEF REVENUE OFFICER
EXECUTIVE PANELIST
Christine Hou
SVP REVENUE OPERATIONS
EXECUTIVE PANELIST
Deepali Jain
FOUNDER
ROUNDTABLE HOST
Sasha Anderson
GLOBAL HEAD OF CX
EXECUTIVE PANELIST
Sangeeta Chakraborty
CHIEF REVENUE OFFICER
FIRESIDE CHAT GUEST
Ursula Llabres
SVP CUSTOMER SUCCESS, SERVICES & SUPPORT
ROUNDTABLE HOST
Vanessa Gatihi
GLOBAL HEAD OF AI SUCCESS ENGINEERING
ROUNDTABLE HOST
Emily Durr
CUSTOMER SUCCESS
ROUNDTABLE HOST
Diana Dorobek
VP OF SALES
ROUNDTABLE HOST
Hillary Curran
HEAD OF CUSTOMER INNOVATION & AI ENABLEMENT
ROUNDTABLE HOST
Elyse Mankin
HEAD OF SUPPORT
ROUNDTABLE HOST
Teresa Anania
CHIEF CUSTOMER OFFICER
ROUNDTABLE HOST
Revathi Venkatraman
GLOVAL VP CUSTOMER SUCCESS & CUSTOMER EXPERIENCE
ROUNDTABLE HOST
Sabina Pons
CCO
ROUNDTABLE HOST
Melissa MacAlister
VP CUSTOMER SUCCESS
ROUNDTABLE HOST
Ann Chan
CO-FOUNDER
ROUNDTABLE HOST
Amy Hsuan
CCO
FIRESIDE CHAT HOST
What previous attendees said
“WoCS consistently curates leaders who take client success seriously and create space for real conversation…It was one of the few leadership events I’ve attended where the energy stayed focused on learning, exchanging ideas, and building genuine connections - without any pitching.”
Aria Began, VP Customer Success, Madhive
“You put on a wonderful event. I have heard multiple comments from vendors and attendees that went back to their teams and said great things about the venue, the content, the networking and the fact that everyone was engaged and not on their phones!"
Cameron Marijosius, Chief Customer Officer, Omnigo
“This was an incredible event that far exceeded my expectations. The format of the fireside chats and panels made the conversations feel unrehearsed (in the best way) and authentic, it was easy to stay engaged and the questions from the audience were a great balance. Will definitely be back next year and recommend it to others!”
Brooke Candee, Director of Renewal Sales, Cloudflare
We surveyed over 100 leaders and this is what they said
87%
Said noise, pitching, and lack of curation is why they stop showing up to events
94%
Said being around women at their level changes the quality of the conversation
"Thank you so much for organizing At The Top! It was truly the best and most valuable event of its kind I've been to. It sets the standard for what I want out of this kind of gathering: real conversations with peers at my level about the business reality, and concrete advice for navigating it. Thank you for creating this space - I'm already buzzing for the next one."
Jamie Wernet, Senior Director Enterprise Services & Success
-
This event is designed for women at Director level and above — Directors, Senior Directors, VPs, SVPs, Heads of, CCOs — working in Customer Success, Support, Account Management, Onboarding, CX, RevOps, or related post-sales functions.
-
To protect the quality of conversation and ensure shared context across the room. Applications help us curate a peer-level experience where every attendee is operating at a similar level and navigating comparable challenges.
-
This is not a conference. There are no expo halls, vendor pitches, or back-to-back sessions. The format is intentionally small and focused, prioritising depth, relevance, and peer-led conversation over scale.
-
Roundtables are thoughtfully curated by role, industry, and shared challenges. Each table is moderated by a senior leader and guided by focused prompts to ensure meaningful, relevant discussion for everyone involved.
-
We are working with a select few vendors to make this day possible. But, there are no booths or sales pitches. Only real converstaion.
-
Your ticket includes access to all programming, light refreshments on arrival, the keynote and panel sessions, executive roundtables, and a hosted supper-club-style dinner.
-
Yes. We consider seniority based on scope, responsibility, and leadership context — not title alone.
-
If you can no longer make it, your ticket will be transferable to someone who meets our guidelines but not refundable. Please get in touch if you’d like to arrange this.
Frequently Asked Questions
