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Success Amplified: At The Top

March 25th | The Malin, Chelsea, NYC

On March 25, we brought 120 of the most senior and influential women in post-sales into one room to confront what it actually means for our roles, our teams, and the future of Customer Experience.

We asked the questions most companies are still avoiding: Will Customer Success teams even exist as we know them? Does support, as a standalone function, disappear? How do you move fast with AI without breaking trust, quality, or control? And ultimately - what is the work that remains uniquely human, and how do you define it before someone else does?

Leaders joined from companies including GitHub, Canva, Miro, Adobe, Verint, Oracle, Aircall, Zocdoc, and Attio. If you’re not in these rooms, you’re not in the conversations that are defining the future of customer experience.