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How AI Is Reshaping Customer Onboarding: Lessons From CS Leaders at Harvey, Xplor, Brandwatch & OnRamp

The AI Shift in Customer Onboarding: What CS Leaders Are Doing Right Now

Onboarding has always made or broken the customer journey - and AI is changing the playbook in real time. The teams getting this right aren't just onboarding faster. They're retaining customers longer and expanding them sooner.

Hear from four senior CS leaders navigating this shift at scale:

  • Frank Auger, COO at Onramp

  • Mollie Navarro, VP of Customer Experience at Xplor

  • Molly Gilson, Head of CS Operations & Strategy at Harvey

  • Yayun Cheng, Global Director of Customer Onboarding at Brandwatch

We'll cover where automation wins, where the human element is non-negotiable, and how to build the internal case for change.

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