1:00 PM – Arrival & welcome refreshments

2:00 PM – Fireside chat: “Stop Saying Post-Sales: Does the CCO role survive the shift to revenue?”

• Speakers:

  • Amy Hsuan, CCO, Miro

  • Sangeeta Chakraborty, CRO, Amagi

• What we’ll cover: The language and metrics we've inherited in CS no longer match how the business works. CS is being pulled into revenue, "post-sales" implies a handoff customers never experience, and "keeping customers happy" was never the real job. A sitting CCO (Miro) and a CRO who used to run CS (Amagi) open At The Top SF with the conversation every CS and Revenue leader should be in - covering the "post-sales" problem, happiness vs. value, and whether the CCO role survives.

2:45 PM – Leadership Panel & Q&A: “Merged, Automated, Amplified - Rebuilding the Post-Sales Org for the AI Economy”

• Speakers:

  • Sasha Anderson, Global Head of CX, Canva

  • Emily Haahr, CCO, Plaid

  • Janeen France, CCO, Addepar

  • Christine Hou, SVP Revenue Operations, Samsara

• What we’ll cover: When customers pay for outcomes, post-sales stops being a cost center and becomes a core revenue engine - and the org chart, the roles, and the role of AI all get rewritten. Four leaders running post-sales and revenue at scale (Canva, Forter, Plaid, Samsara) on the new roles emerging, whether sales and post-sales should merge, and how they're using AI to amplify their teams while measuring ROI and protecting customer trust.

4:00 PM – 5:45PM Closed Room Roundtables (pre-seated small group discussions facilitated by a CS/Revenue Leader) on topics including

• One Company, Ten Versions of the Truth: What breaks when sales, CS and support each run their own AI tools and “sources of truth”, and whether one governed knowledge layer is realistic.

• Scaling retention without adding headcount: Which motions (community, education, in-app, email, pooled coverage) keep customers and grow adoption in an AI-first world when budgets are flat.

• Support and CS under one roof: agents as first responders, what moves next, who owns the customer: With AI handling first response, what work moves to humans, how support, CS and TAM split responsibilities, and who owns the customer.

• Inside the Customer Journey: Teams, Handoffs, and Where Automation Fits: Comparing how teams map the journey from signed contract to value, where handoffs lose context, and what’s manual versus ready to automate.

• Who renews the long tail? AI agents and the low-touch book: How teams decide which accounts get a human and which get an AI agent, how much pricing authority an agent should have, and who owns the number.

• CS engineers, FDEs and solutions roles: what they do, when you need one, and how AI is changing the job: What each technical post-sales role actually does, when a team needs one, how to hire and title them, and how customer-facing AI changes what they own.

• Leading at scale without becoming the bottleneck: Once your org outgrows what you can personally touch, how to design how the team runs, coach without micromanaging, and decide what to systematize or hand to AI.

• Getting an AI initiative to stick: adoption, maintenance, governance: Each person brings one AI rollout that worked or stalled, and the table digs into what made adoption stick, who maintains it after launch, and how it’s governed.

6:00- 6:45PM – Speed networking (Three rotations at hosted tables, each built around a topic the host has chosen. Pick the conversations you're most keen on and move between them as we call time.)

6:45 PM – 8:30PM - Banquet Style Dinner