Success Amplified Summit
New York
The Ultimate Meetup for Women working in Customer Success,
Support, Account Management & Onboarding
Thursday, October 30th, 2025
360 Madison Ave, New York, NY 10017
2025 Partners
Forget what you know about Customer Conferences or Career Summits…join 200 of New York’s most influential women in Post-Sales for a full day of learning that is actually valuable.
A summit built for the Women behind every Customer Win.
Get ready for Success Amplified 2025.
Built by women, for women, it's the only summit exclusively for leaders in CS, Support, Account Management, Onboarding, Implementation and Education.
Experience a day focused on inspiration, learning, and powerful connection.
Specifically for Women leading CS, Support & Growth Teams
Our intimate event brings together Heads of Customer Success, Directors, VPs, Chief Customer Officers, and extended leaders who are driving growth, leading large teams, and shaping their Customer strategy at the highest levels. If you’re navigating the challenges of scale, building AI into your org, or setting the vision for how your company delivers customer value, this is the room you belong in.
And no, it’s not another recycled panel with “thought leaders.” Just leaders who’ve done the work.
Agenda
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10:00 AM: Welcome Address
Laura Kassapakis & Lauren Salanitro
11:05 AM: [PANEL] Smarter: How to Scale Customer Teams Using AI Without Hiring More People
Panel: Liz Kania (Zendesk,), Kari Ardalan (Atlassian), Megan Haenn (Intercom)
11:50 AM: [PANEL] Integrated Growth: Aligning Sales and Post-Sales for Unified Revenue Acceleration
Panel: Jillian Winters (Zendesk), Megan Cassidy (Gainsight), Brooke Candee (Cloudflare)
1:35 PM: [PANEL] Forecasting Retention Like Revenue: Making CS a Predictable Growth Function
3:00 PM: [FIRESIDE CHAT] Fireside chat with Emily Austen, Founder of EMERGE, Author of “SMARTER”
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11:05 AM:[INTERACTIVE WORKSHOP] “Career transitions, skill transferability, and navigating industry changes like AI integration”
Hosts: Sabina Pons (Growth Molecules), Cameron Marijosius (Omnigo), Nikki Bishop (Emerson)
1:35 PM: [PANEL] Live AI Demos
Companies to be announced
2:05 PM: [PANEL] “Champion Customer Value Realization as the Core Strategy”
Panel: Aria Began (Madhive), Delia Lai (Perceptyx), Kristen Stewart (Incident.io)
2:20 PM: [DEMOS] Live AI Demos
Companies to be announced
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11:50 AM: [PANEL] Where to Start With AI in Customer Experience: What to Pilot First and Why
Panel: Alexis Lilly (Middesk), Ana Paula Nunes Oliveira (Wellhub), Tori Jeffcoat (Gainsight)
1:35 PM: [WORKSHOP] The Art of the Pivot: Staying Strategic in a Market That’s Changing in the Face of AI
Hosts: Melissa Hatter (Stripe), Brenda Salce-Garcia (NextRoll), Ursula Llabres (Sixth St)
2:05 PM: [WORKSHOP] Topic TBD
2:20 PM: [PANEL] “Product Influence & Customer Feedback: Driving Revenue through Customer Insights”
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We have reserved an entire room at our venue dedicated to quiet working for those who need to step out of the sessions to send an email off, or run a call. There are also 3 soundproof phone booths around the venue in case you need more privacy.
2025 Speakers
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Cait Keohane
CHIEF CUSTOMER OFFICER, AIRTABLE
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Liz Starling
HEAD OF CUSTOMER SUCCESS, ANTHROPIC
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Melissa Hatter
HEAD OF CUSTOMER SUCCESS, THE AMERICAS, STRIPE
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Kristen Stewart
HEAD OF CUSTOMER SUCCESS, INCIDENT.IO
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Kari Ardalan
GVP MID-MARKET SUCCESS, ATLASSIAN
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Becca Madison
STRATEGIC PARTNERSHIPS DEVELOPMENT MANAGER, GOOGLE
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Meghan Haenn
GLOBAL DIRECTOR, HIGH TOUCH SUCCESS, INTERCOM
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Liz Kania
SENIOR DIRECTOR, CUSTOMER SUCCESS, ZENDESK
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Sabina Pons
CEO, GROWTH MOLECULES
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Nikki Bishop
VP, MARKETING & EXPERIENCES, EMERSON
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Cameron Marijosius
CHIEF CUSTOMER OFFICER, OMNIGO
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Alexis Lilly
HEAD OF CUSTOMER SUCCESS, MIDDESK
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Ann Chan
CO-FOUNDER, BERRY AI
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Ursula Llabres
SENIOR ADVISOR, SIXTH STREET
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Ana Paula Nunes Oliveira
SENIOR DIRECTOR REVENUE STRATEGY, WELLHUB
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Jillian Winters
MANAGER, CUSTOMER SUCCESS, ZENDESK
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Delia Lai
VP CUSTOMER SUCCESS, PERCEPTYX
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Brenda Salce-Garcia
VP CUSTOMER SUCCESS, NEXTROLL
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Brooke Candee
DIRECTOR, RENEWAL SALES AMERICA, CLOUDFLARE
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Krista Hoffman
SVP CUSTOMER EXPERIENCE, INTEGRATE
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Aria Began
VP CUSTOMER SUCCESS. MADHIVE
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Malin Skoglund
VP CUSTOMER SUCCESS, AMERICAS, PLANHAT
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Tori Jeffcoat
DIRECTOR, PRODUCT MARKETING, GAINSIGHT
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Megan Cassidy
HEAD OF STRATEGIC SALES, GAINSIGHT
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Gemma Cipriani-Espineira
HEAD OF DIGITAL SUCCESS, ATLASSIAN
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Emily Austen
FOUNDER, EMERGE, AUTHOR, SMARTER
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Caroline Dell
CO-FOUNDER & CEO, GOODWORD, (PREVIOUS VP CUSTOMER SUCCESS, CHIEF & HEAD OF CUSTOMER EXPERIENCE AT LOLA)
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Youmna Sirgi
HEAD OF OPERATIONS, PLAIN
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Emily Brennan
SNR DIRECTOR, CUSTOMER EXPERIENCE DESIGN, INFOR
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Leah Truitt
PARTNER MANAGER, AI PARTNERSHIPS, META
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Julie Bainbridge
MEXICO COUNTRY MANAGER & GLOBAL HEAD OF CS OPERATIONS, QUALTRICS
What our community says…
FAQs
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Ticket prices are available on the registration page. We will have a select number of early bird tickets available.
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Coffee/Teas, Breakfast, Lunch, all day Snacks will be provided. We will collect all dietary requirements during ticket registration. We cater to all!
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Yes, Success Amplified is intentionally created as an exclusive space for women professionals in the specified roles.
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What makes Success Amplified different is our intentional design delivering a superior experience specifically for women in post-sales roles. Firstly, it’s thoughtfully curated by women leaders addressing the real-world scenarios you face across CS, Support, Onboarding, Implementation, Education, and Marketing. Secondly, we guarantee you'll leave with actionable insights – practical strategies and tools ready for immediate implementation. Finally, the entire event fosters genuine connection and
community in a space built exclusively by and for women in your field.
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Yes, definitely. We've specifically curated content relevant to senior leaders within our core themes.
Discussions around 'AI & the Future of CX' and 'Revenue & Business Impact' will address strategic implementation and demonstrating value at scale.
The 'Personal & Professional Growth' track includes sessions focused on leadership development, executive presence, and navigating senior-level challenges.
Plus, the opportunity to network with fellow women leaders is invaluable.
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All tickets are non-refundable and final sale.
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To encourage open discussion and live engagement, sessions will generally be recorded. We won’t share presentation slides after the summit. Attendees will be notified about available materials post-event.
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Yes, complimentary Wi-Fi will be available for all attendees throughout the Convene venue. Access details will be provided upon arrival.
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We've built in plenty of time to connect! Look forward to dedicated networking breaks, structured activities during lunch (like speed networking), informal networking between sessions, and our end-of-day networking happy hour.
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Whatever makes you feel comfortable and confident for a full day of learning, connecting, and engaging!
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We'd love to discuss partnership opportunities! Please visit our [Link to Sponsor Section on your page] section to view opportunities and download our Sponsor Prospectus. You can also reach out directly to our team at laura@womenofcs.com
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We're happy to help! For any further inquiries, please don't hesitate to email us at community@womenofcs.com
